We offer a 100% guarantee for an items that arrive to you damaged .
Each of our items is carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected.
PRICING AND PAYMENT - All merchandise must be paid in full (U.S. currency only) before we can ship. We accept personal checks, money orders, certified checks, Visa, and MasterCard (credit cards will be billed when order is placed).
We sell at retail prices and wholesale prices only for Retailer stores. If you are ordering large quantities or need other price considerations please give us a call.
For in-stock items and made to order items, we will charge your credit card at the time you place your order. For special orders, you will be charged 50% when your order is placed and the remaining 50% when it is shipped.
All prices are subject to change without notice.
SHIPPING AND HANDLING - We are experts in the packing and shipping of statuary for their safe arrival. Where ever possible Vittoria -Collection.com uses surplus boxes and packing materials to help reduce your overall shipping costs and the burden these products place on our environment. Items are shipped via standard ground UPS, USPS or common freight carrier. Shipping prices are subject to change without notice. All products are shipped F.O.B. from our warehouses and are shipped on the behalf of the customer.
Any shipping charges incurred due to changes initiated by the customer will be the responsibility of the customer.
On freight delivery, please note that freight carriers will only do curb side delivery and will not bring the merchandise onto your property , into your home or perform setup. Please contact your local landscape company or contractor for services to move or setup your item. Advanced delivery notice and lift gate services require additional fees and must be arranged prior to shipping your product.
Orders to Hawaii and Alaska must be shipped by air, so you must pay the actual shipping costs.
We do not do any shipment to a P.O. box.
DELIVERY TIMES – Many of our in-stock items ship in 3-5 business days. Some items require longer production times and take longer to ship. Many of our statues and fountains are made to order and not inventoried. Please allow 3 to 6 weeks for delivery of these items. Check the item profile of the product on our website to see the estimated shipping time.
We do our best to estimate shipping delivery times, but due to circumstances beyond our control, we cannot guarantee delivery by a specific date.
RETURNS AND REFUNDS - If you are not completely satisfied with the quality of your product, call us at 281-530-4438 within 3 days( From your received date) to arrange for refund or exchange. You will be issued an RMA number to return the merchandize. For your protection, returned packages must be insured for the value of your merchandise. Repack items carefully in the original packing material and prepay and insure the shipping (Please note that you are responsible for the safe return of merchandise and for all shipping costs.)
Shipping and handling are non-refundable.
All in-stock items returned are subject to a 25% restocking fee.
Please by all means if you have any questions about a product you would like to purchase call us so we may assist you and answer all your questions before ordering. Make sure the style, finish, and size of the piece will work for you before you order.
DAMAGE AND SHORTAGES - If an item is received damaged, you must notify us within 24 hours of receiving the package so that a claim may be processed. If the box shows significant signs of damage or if you can tell that the product is damaged, please refuse acceptance of this shipment and have the shipping company return the item to sender. Report the damage to the delivery service driver if possible.
If you determine that the product has been damaged after the delivery company has left, you must contact us within 24 hours. Please hold the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected.
Due to the size and weight of some of our cast stone statues, small scuff marks and scratches may occur and are not considered damage. We will be glad to send you some touch-up paint for these small imperfections.
Items are not always shipped as a single unit. In the case of product shortage, consult the Packing Slip for backorder information. If your missing product is not on back order, contact Vittoria-Collection.com immediately for further instructions.
BACKORDERS – We will let you know if an item you have ordered is not available. Upon your approval, we will normally keep backorders open for a maximum of one year and will ship backorders that exceed $25.00. Backorders that fall under $25.00 are canceled. If you wish to keep open backorders less than $25.00, please advise us.
CANCELING AN ORDER – We try to get your products shipped as quickly as possible, so you must contact us immediately. If the order has already been shipped, you will be responsible for returning the product to us and will be responsible for the restocking fee. Special orders or made to order products cannot be canceled once the production process has started.
IF YOU HAVE ANY QUESTIONS OR PROBLEMS, PLEASE FEEL FREE TO CONTACT US AT 832-633-4871 ,or via email:
[email protected]
